FAQ

Frequently Asked Questions

How long does shipping take?

Orders are processed in 1–3 business days. Delivery takes 7–15 business days depending on your location. Shipping is free on orders over $30; a flat rate applies below that.

Do you ship worldwide?

Yes — we deliver worldwide. Delivery times and rates vary by country and are shown at checkout.

How do I track my order?

As soon as your order ships, you will receive an email with your tracking number so you can follow it door to door.

What is your return policy?

You have 40 days to return any unused item in its original condition for a refund. If something arrives damaged or wrong, contact us and we will make it right. Full details on our Returns & Refunds page.

Are your products good quality?

Every best seller we carry is a proven product: thousands of units sold and rated 4.5 stars or higher by verified buyers before we list it. If we would not use it with our own pets, we do not sell it.

What does the 1% donation mean?

1% of every purchase at Pawfect Picks goes to street dog and cat rescue efforts — food, shelter and medical care for animals still waiting for a family. It is part of our mission, not a promotion.

Which payment methods do you accept?

We accept major credit and debit cards and secure express checkout options shown at checkout. All payments are processed over an encrypted connection.